Grand Hotel Zermatterhof

The room was beautiful, well designed and planned. Loved the fact that there was a balcony (ideal if you want to relax and chill) but we couldn't get a view of the Matterhorn from there. The breakfast was good as well, but thee need to be more people there for service. e.g. we had dinner the same night we checked in and it took us a while to catch someone's eye - since there were literally 2 people there! Location wise, it is fine, cause we chose the hotel because it wasn't a long walk from the station.

solid spa / good strong massage great food good location service was terrific - there was a person handling skis in the ski room, very handy and nice chap

The hotel is exceptional. The staff are not only smartly dressed, polite, knowledgeable and totally professional but also demonstrate a genuine desire to look after their guests. The room was superb with wooden panelling, excellent lighting, a comfy bed, two chairs and a round table. The bathroom had twin sinks and was spotlessly clean. There was a walk-in wardrobe. The room overlooked the square and the view of the Matterhorn was wonderful. The room was serviced twice a day and members of staff servicing the room could not have been more helpful. I was there for a birthday treat and was very moved when we returned on my birthday to find a cake in our room complete with chocolate icing on the plate wishing me a happy birthday and a drawing of the Matterhorn. We did not have breakfast but did have a meal in the Brasserie, a stunning restaurant serving excellent food. Another really appreciated bonus was the free lift back to the station at the end of our visit in the hotel's beautiful carriage pulled by an equally beautiful and friendly horse.

This was one of the most magnificent hotels we’ve ever stayed in and easily the best on our most recent European vacation. Everything about this hotel is wonderful! The staff are welcoming and knowledgeable, the room was big and perfectly appointed with a wonderful balcony overlooking the centre of Zermatt and the glorious Matterhorn peak making for the most picturesque holiday photos. The bathroom is excellent with a dreamy shower and even a two in one toilet that rinsed your behind with warm water (much better than a bidet which we can never work out in Italy!) Breakfast was also delicious and served in the delightful, old world charm dining room that also serves as the Lusi Brasserie in the evening, (and make sure you book that ahead for dinner because that was also exceptional!) And don’t miss the pool, sauna, steam room and ice room! Just fantastic! All staff were of the highest quality and in particular front desk staff member Julia was also wonderful organising our departure transport and answered all of our questions during our stay. Highly recommend this superb hotel and we can’t wait to return!

Beautiful, restaurant staff and housekeeping excellent! Spectacular breakfast.